naq88 Privacy Policy — How We Handle Your Data

Overview

This Privacy Policy describes how naq88 ("the Platform", "we", "us") collects, processes, stores, and protects personal data relating to individuals who access or use the naq88 website and related services ("you", "your", "Player"). This policy applies to all users of the naq88 platform, including registered account holders, visitors who browse without an account, and anyone who contacts naq88 support.

By registering an account on naq88, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree to the terms of this policy, you should not use the naq88 platform.

naq88 collects two broad categories of personal data: information you provide to us directly, and information we collect automatically when you use the platform. Below is a detailed breakdown of both categories.

Information You Provide Directly

• 👤 Identity InformationYour full name, date of birth, gender, and nationality as provided during account registration or KYC verification.
• 📞 Contact DetailsYour mobile phone number, email address, and, where applicable, your mailing address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, or other divisions).
• 🪪 Identity DocumentsCopies of government-issued photo ID (Bangladesh National ID card, passport, or driving licence) submitted during KYC verification. These documents are used solely for identity and age verification purposes.
• 💳 Financial DataMobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full card numbers or payment credentials. Transaction histories including deposit amounts, withdrawal amounts, dates, and reference IDs are retained for compliance purposes.

Information We Collect Automatically

• 📱 Device and Browser DataYour device type, operating system version, browser type and version, screen resolution, and unique device identifiers. This information is used to optimise the platform for your device and to detect potentially fraudulent logins from unrecognised devices.
• 🌐 Network and Location DataYour IP address, approximate geographic location derived from your IP (country and region level only — not precise GPS coordinates), and mobile network operator. This data is used to verify that you are accessing the platform from an eligible location and to comply with anti-fraud requirements.
• 🎮 Gaming ActivityRecords of the games you have played, bets placed, wagers settled, bonuses claimed, session durations, and login and logout times. This data is used to manage your account, process transactions, detect unusual patterns, and comply with responsible gaming obligations.

naq88 uses your personal data strictly for the purposes described below. We do not use your data for purposes that are incompatible with those described in this policy without obtaining your prior consent.

• Account Management: To create and manage your naq88 player account, verify your identity and age, and maintain accurate account records.
• Payment Processing: To process deposits and withdrawals via your registered payment methods (bKash, Nagad, Rocket, Upay, and bank transfer), and to maintain a complete and auditable transaction record.
• Responsible Gaming: To monitor your gaming patterns and enforce responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion, as required by our responsible gaming policy.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct, and to protect the security and integrity of the platform.
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of our communications with you for quality assurance and dispute resolution.
• Marketing Communications: With your explicit consent only, to send you promotional offers, bonus notifications, and seasonal campaigns (for example Eid or BPL promotions). You may withdraw consent at any time by contacting support or adjusting your account notification settings.

naq88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual Necessity: Processing that is required to perform the contract between you and naq88 — for example, creating your account, processing your deposits and withdrawals, and managing bonus entitlements.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including anti-money-laundering requirements, KYC obligations, and fraud prevention mandates.
• Legitimate Interests: Processing that serves naq88's legitimate business interests, such as detecting and preventing fraud, improving the platform, and maintaining network security, where these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and optional analytics purposes, where you have provided explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

naq88 does not sell, rent, or trade your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the purposes described in this policy.

• Payment Processors: We share transaction data with your chosen payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank) as strictly necessary to execute your deposit and withdrawal instructions. These providers operate under their own privacy policies and are independently responsible for the data they process.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data (such as player token and session ID) to authenticate your gaming sessions. These providers do not receive your financial details or national ID information.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to competent authorities when required to do so by applicable law, court order, or regulatory directive. naq88 will inform you of any such disclosure where we are legally permitted to do so.
• Service Providers: Trusted third-party vendors engaged to support our operations, including IT infrastructure providers, cybersecurity firms, and customer support platforms. All such vendors are bound by contractual data processing agreements and may not use your data for their own purposes.

We require all third parties who process personal data on our behalf to implement appropriate technical and organisational security measures, and to process that data only on our documented instructions.

naq88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The following types of cookies are used on the platform.

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your gaming session, and security cookies that help detect fraud. These cookies cannot be disabled without impairing your ability to use naq88.
• Functional Cookies: Used to remember your preferences such as your preferred language, last-visited game category, and notification settings. Disabling these cookies may reduce the convenience of using naq88 but will not prevent you from accessing the platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with the platform, which pages are visited most frequently, and where technical errors occur. This information is used solely to improve the platform. Analytics cookies are only set with your prior consent.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will affect core platform functionality, including login and payment processing. naq88 does not support cookie consent pop-ups that could disrupt the mobile user experience; managing cookies via browser settings is the recommended approach.

naq88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years following account closure, in compliance with applicable anti-money-laundering and financial record-keeping requirements; KYC documents are retained for a minimum of 5 years from the date of submission or the date of last transaction, whichever is later; gaming activity logs are retained for a minimum of 3 years for compliance and dispute resolution purposes; marketing consent records are retained for the duration of your consent plus 2 years.

When the retention period for your data expires and there is no longer a legal basis to continue holding it, naq88 will securely delete or anonymise your personal data so that it can no longer be attributed to you. If you request deletion of your data before the end of the applicable retention period, we will comply to the fullest extent that our legal obligations permit.

naq88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular penetration testing and security audits, and real-time fraud detection and anomaly monitoring systems.

While naq88 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, naq88 will notify affected players promptly and take all necessary steps to contain and remediate the breach. You can help protect your account by using a strong, unique password and not sharing your login credentials with anyone.

Subject to applicable law and naq88's legal obligations, you have the following rights in relation to your personal data held by naq88. To exercise any of these rights, contact our support team via live chat or by email at [email protected].

• 👁️ Right of AccessYou may request a copy of the personal data naq88 holds about you, free of charge. We will respond to access requests within 30 days.
• ✏️ Right of RectificationYou may request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections (such as a misspelled name) can be made directly in your account settings.
• 🗑️ Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where processing is unlawful. This right is subject to our legal retention obligations described in Section 6.
• ⏸️ Right to RestrictionYou may request that we restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• 📤 Right to Data PortabilityWhere processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another provider.

To exercise any of these rights, contact naq88 support via live chat or email at [email protected]. We will respond within 30 days and will not charge a fee for reasonable requests. We may need to verify your identity before processing a data rights request.

naq88 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not access or use the naq88 platform. If naq88 becomes aware that personal data of a person under 21 has been collected without appropriate consent, we will delete that data immediately and close the associated account. If you believe that naq88 may have inadvertently collected data from a person under 21, please contact us immediately at [email protected] so that we can take prompt corrective action.

The naq88 platform may reference third-party services such as payment providers (bKash, Nagad) and game studios (Pragmatic Play, Evolution Gaming). These parties operate independently of naq88 and have their own privacy policies, which govern how they process data you share with them directly. naq88 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of naq88.

naq88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via their registered contact details.

Your continued use of naq88 following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you should cease using the platform and may request account closure as described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way naq88 processes your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

You can reach us by email at [email protected] or via live chat on the naq88 platform, available 24 hours a day, 7 days a week. Please include "Privacy Request" in your subject line or opening message so that we can route your enquiry to the correct team promptly.